Delivery & returns

Delivery

Nothing is held in stock. Your piece is printed after you order, which usually takes 3 to 5 days, and it goes out by An Post as a small packet once it is finished and checked. Delivery within Ireland and Northern Ireland is included in the price shown, so there is no postage added at checkout.

We post to any address in the Republic of Ireland, Northern Ireland and every EU country. For the EU, An Post postage for your country is added to the order and shown before you pay. We do not post to Great Britain yet. Collection in person is not offered.

If your order has not arrived within ten working days of us telling you it was posted, email us at info@rush3d.ie and we will chase it with An Post or remake it.

Changing your mind

Stock items, meaning a county edition such as The Rebel with no name or number added, can be returned for any reason. You have 14 days from the day it reaches you to tell us you are cancelling, and a further 14 days to post it back. Send it back unused and in the condition it arrived, and we refund the full price, including the standard delivery cost, within 14 days of it reaching us. Return postage for a change of mind is yours to pay.

Personalised pieces cannot be returned for a change of mind. Once you have chosen your colours, a name or a player number, the piece is made to your specification and cannot be sold to anyone else, so the cooling-off period does not apply to it. The same goes for any custom print or design job quoted through the contact form. Please check your spelling, fada and number carefully before you order, since that is exactly what gets printed.

None of this affects your rights when something is wrong with the piece itself, which are set out below and apply to everything we sell.

Damaged, faulty or not what you ordered

If your order turns up damaged in the post, has a fault, or is not what you asked for, including a name or colour we got wrong, email us within 30 days of receiving it with a photo and we will put it right. You choose a replacement or a refund, we cover the postage both ways, and you never pay twice for our mistake.

Printed plastic is durable but not indestructible. If a piece fails in normal use rather than through an accident or misuse, tell us and we will look at it. Your statutory rights under Irish consumer law apply in full, and nothing on this page limits them.

How to start a return

Email info@rush3d.ie with your order number, or the name and address you ordered under, and tell us what is wrong or that you are cancelling. We reply with the return address and, where we are covering it, a prepaid label.

Please do not post anything back before you hear from us. Returns sent without contacting us first can go astray, and we cannot refund what we cannot trace.